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Frequently Asked Questions
We specialize in airport transfers and long-distance bookings, ensuring convenient and comfortable transportation for our customers.
We offer airport transfers to and from all major airports in the UK, including Heathrow, Gatwick, Luton, Stansted, and Birmingham.
You can easily book an airport transfer on-line through our website or by calling our dedicated booking hotline. We recommend booking in advance for guaranteed availability.
Yes, we operate 24/7, so you can book a taxi for airport transfers at any time, even for early morning or late-night flights.
We have a diverse fleet of vehicles, including standard cars, executive cars, and minibuses, to accommodate different group sizes and preferences.
Absolutely, our drivers are fully licensed and experienced professionals who prioritize safety and customer satisfaction.
Yes, we offer child seats upon request to ensure the safety and comfort of young passengers. Please specify your requirements when booking.
We accept various payment methods, including credit/debit cards, cash, and mobile payment options, for your convenience.
Yes, you can request a free price quote on our website or through our hotline to get an estimate of the fare for your specific journey.
We have special discounts and offers for frequent travellers and group bookings. Contact us for more information on our loyalty programs.
Our cancellation policy may vary depending on the type of booking and notice given. Please refer to our terms and conditions or contact us for details.
While we recommend booking in advance to secure availability, we do accept last-minute bookings if vehicles are available. Contact us for immediate requests.
You can reach our customer support team by phone, email, or through our website's contact form. We are here to assist you with any questions or concerns.
We are committed to reducing our environmental impact and have adopted eco-friendly practices, including using hybrid or electric vehicles in our fleet.
Yes, in addition to airport transfers and long-distance bookings, we offer chauffeur services and corporate accounts tailored to your specific needs. Please inquire for details.
To ensure availability and peace of mind, we recommend booking your airport transfer at least 24 hours in advance. However, we can often accommodate last-minute requests if we have available vehicles.
Yes, you can specify your preferred vehicle type when making a booking. We will do our best to accommodate your request based on availability.
Our airport transfer rates are typically fixed, meaning you'll know the exact fare in advance. This provides transparency and avoids surprises when you reach your destination.
We monitor flight arrivals and adjust our schedules accordingly. If your flight is delayed, there is no need to worry; our driver will still be there to pick you up at the updated arrival time.
Yes, our professional drivers are trained to assist with luggage handling. They will help you with your bags at the airport and your destination.
Yes, we can accommodate short stops or detours during long-distance trips. Please inform your driver in advance, and additional charges may apply.
Yes, we have a loyalty program for frequent customers that offers discounts, special offers, and priority booking privileges. Joining is free, and you can inquire about it when booking.
We have wheelchair-accessible vehicles available upon request. Please specify your requirements when booking so that we can ensure an accessible vehicle is provided.
We provide a tracking service that allows you to monitor the status and location of your taxi in real-time through our mobile app or website.
We have implemented enhanced cleaning and sanitization protocols for our vehicles. Our drivers also adhere to safety guidelines, including wearing masks and using hand sanitizer.
Yes, we provide electronic receipts for all bookings. You can receive your receipt via email for easy record-keeping.
We aim to respond to customer inquiries and address any issues promptly, usually within a few hours during our operating hours.
Enjoy Your Comfortable & Affordable Drive with MyLift
We understand the importance of punctuality, reliability, and professionalism, and we strive to exceed your expectations with every ride.